FAQ

►Do you shipinternationally?
Yes, we offer international shipping, subject to certain conditions.

Furthermore, in accordance with French, European, and international regulations, we cannot ship controlled products (bulletproof items) to countries subject to sanctions or embargoes.

Finally, deliveries also depend on our carriers: if no carrier serves a particular destination, we will not be able to ship our products there.

For any specific requests, please contact our team directly.
►Whatare the delivery times?
Once your order has been shipped, delivery times are generally between 4 and 5 business days for France and up to 10 business days for international shipments. These times may vary due to circumstances beyond our control.

A tracking number will be automatically sent to you after your order is confirmed so you can track its progress in real time.
►Doyou offervolume discounts for businesses or large orders?
Yes, we offer volume discounts for bulk orders. For orders of 100 units or more, special pricing terms may apply. Please contact us with any inquiries so we can provide you with a customized quote tailored to your needs.
►Howdo I choose the right size?
►CanI exchange or return a product?
Exchanges or returns are accepted within a specified time frame. To do so, the product must be returned in its original packaging and in perfect condition.

Upon receipt, our customer service department will inspect the item and then initiate the exchange or refund process.

To submit your request, please contact our customer service department directly.
https://semper-invicta.fr/cgv/
►Are theproducts officially certified?
Yes, all our products are tested according to recognized international standards.

• Cut resistance: Our clothing and accessories are tested according to ISO 13997, which measures the resistance of materials to cuts from sharp objects.

• Anti-puncture: certain inserts are NIJ 0115 KR1/SP1 certified, guaranteeing STAB (knife) and SPIKE (spike) protection against punctures at levels E1 (24 joules) and E2 (36 joules).

• Bulletproof: Our ballistic protection is certified to NIJ 0101.06, the international benchmark standard.

All our products are the result of innovative R&D, laboratory-tested, and manufactured in France to ensure reliability, comfort, and discretion in the field.
►Howdo I contact customer service?
https://semper-invicta.fr/contact/
►Are theproducts unisex?
Yes, all Semper Invicta products are unisex. For women, we generally recommend choosing one size smaller than your usual size to ensure the best fit.
►Do you needa permit to buy or carry these items?
No, in France, private individuals do not need special authorization to purchase or carry Semper Invicta products.

However, in order to comply with regulations and ensure safety, our ethics team reserves the right to randomly verify the identity of our customers prior to any purchase.
►Wherecan I buy your products?
Find all our products in our online store at this link:
https://shop.semper-invicta.fr/
as well as by clicking the "STORE" button at the top of the page.
►Do cut-resistant sweatersprotect against punctures?
No, there is currently no stab-resistant protection flexible enough for that.

However, we offer jackets and backpacks that can accommodate stab-resistant inserts tested to HOSDB KR1 and NIJ 0115 STAB standards.

Find more information about stab-resistant protection on our Safety and Certifications page.
►Howdo I wash my Semper Invicta gear?
The entire cut-resistant range, as well as the down jackets and backpacks, can be machine-washed at 30°C.

Ballistic and anti-piercing inserts should be hand-cleaned with a soft, damp cloth.

As for ParaPactum®, it should be hand-cleaned with a little water and a soft cloth.
►Againstwhat calibers do ballistic protective garments provide protection?
Our products provide protection against the following calibers fired from handguns and submachine guns:

NIJ 2A ➡️ 9 mm and .40 S&W
NIJ 3A ➡️ 9 mm, .38 Special, .45 ACP, .357 Magnum, .44 Magnum
NIJ 3+ ➡️ 7.62×39 API BZ / 7.62×54 R LPS
NIJ 4 ➡️30-06 APM2 – 7.62 x 54 R API B32

Find more information about ballistic protection on our Safety and Certifications page.
►Whatis the difference between PROFLEX and FLEX?
Our FLEX ballistic inserts are more expensive because they are of higher quality. They are thinner, more flexible, and lighter, while offering the same NIJ Level 3 ballistic protection as our PROFLEX inserts.

The main difference lies in the puncture protection:

Features NIJ Level 3A protection Puncture protection Weight (size M down jacket) Thickness
FLEX NIJ 0101.06 3A 36 joules 1.8 kg 4.8 mm
PROFLEX NIJ 0101.06 3A 24 joules 2 kg 6 mm